Aflevering Stephen Ley: "We Need New Skills, Not Only People With Technology Knowledge, But Also Communication Skills, Empathy, Understanding Your Customer."

Stephen Ley from OnItNow presenting at the 4me Connect event in Amsterdam. A part of his presentation focuses on the Service Fit Check, a tool designed to assess and map the skills of employees. Stephen discusses the importance of having a workforce with not only technical expertise but also essential soft skills like communication and empathy. The Service Fit Check allows organizations to benchmark their employees' skills against standardized roles or custom-defined roles, providing insights at individual, team, and organizational levels. Additionally, the tool offers tailored training recommendations to help bridge any skills gaps identified during the assessment.