Aflevering Trust Research, Trust Repair And Vulnerability

Our guest today is Nicole Gillespie. She is the KPMG Chair in Organizational Trust and Professor of Management at the Australian University of Queensland Business School and an International Research Fellow at the Centre for Corporate Reputation at Oxford University. In the podcast interview, we cover various aspects of trust. She begins by addressing the challenge of translating theoretical trust research into practical solutions, noting that academia often values theoretical contributions over solving real-world issues. To bridge this gap, she advocates for interdisciplinary research that tackles critical trust problems and suggests collaboration with industries and non-governmental organizations. She also highlights the importance of practitioner-oriented journals to make research accessible. Nicole notes the emergence of a trend towards valuing research impact and relevance in academic work, particularly with interdisciplinary efforts addressing significant challenges. Vulnerability's role in trust is another key topic. Nicole emphasizes that trust involves a willingness to be vulnerable based on positive expectations. Trust is most pertinent in uncertain and risky situations. An interesting paradox arises where high-trust relationships create a subjective sense of security while making individuals objectively vulnerable. She highlights the importance of understanding vulnerability's bright side, including its role in fostering connections, innovation, and resilience. The interview further delves into the challenges of establishing trust across cultural boundaries. Gillespie co-authored a paper exploring trust dynamics between German supervisors and Chinese supervisees. The research highlighted the clash of cultural expectations, particularly regarding hierarchical relationships. Chinese employees often entered with high initial trust due to cultural expectations, while German supervisors focused more on task-oriented dynamics. The misalignment led to disillusionment and challenges in maintaining trust. Lastly, Gillespie touches on the significance of trustworthy AI. She was part of a paper outlining a model for ensuring trustworthy AI. While acknowledging the rapidly evolving landscape of AI, she explains the six dimensions of the model: organizational alignment, data integrity, system robustness, security, legal compliance, and ethics. Gillespie emphasizes the need for a comprehensive approach, integrating these dimensions to ensure responsible and trustworthy AI use. The interview concludes with a focus on the future of trust research. Gillespie highlights the evolving nature of technology, particularly AI, and its impact on trust relationships. She suggests exploring how emerging technologies affect trust dynamics, polarization, and societal relationships. As she commends the podcast host for his dedication to discussing trust-related topics, Gillespie underscores the importance of continuous research and dialogue in understanding and maintaining trust in an ever-changing world.